The Channel IQ Intern- Phillip Moss

working

The setup at Channel IQ

Hello, my name is Phillip Moss and I am a Data analyst Intern at Channel IQ. Channel IQ is a marketing research company that focuses on data analytics. Channel IQ is an up-and coming company in the field of e-commerce. Our company looks at product and pricing data and creates specialized reports for our client companies.

Phillipatwork

Phillip at his desk, working as a Research Analyst Intern

A typical day for me involves arriving at work at 9am and checking in with 3 account managers. I work part time for 16 hours a week so I don’t have an assigned account manager. Full time data analysts are given a specific account manager. I receive a client from one of the account managers (Go Pro cameras for example) and I would go to my computer station and log onto OnRamp. OnRamp is a program that we use to search the internet for the product pages that our client’s products are distributed on. We check to make sure that the company’s minimum advertised price (MAP) is being honored by other companies. Our job is to match the products online with the actual products that the client lists and to remove information that is irrelevant to the client. We focus on three main websites: Amazon, EBay, and Google. Each account can have anywhere from 100 to a few thousand products. I can go through 1 to 3 product accounts a day, depending on the amount of results that the program pulls for a given product. I have a lunch break in between at 12 each day. I can ask questions at any time, which I had to do a lot in the beginning as I became knowledgeable of both the program and the ways each account manager wanted the reports to be at the end of the process. I also do quality control for the accounts, making sure that the computer accurately collected the data after I matched it.

deskChannel IQ is a growing company. It has about 40 workers. It is difficult to know exactly how many workers are actually there because some individuals work remotely. We have two different departments, the technology department is on the 6th floor and the business operations section is on the 7th floor. All workers can communicate with each other through a program called “Pigeon” which allows for instant messaging. It is very effective in connecting the two floors and allowing each department to stay in touch with day-to-day operations.

I have learned a lot from this internship. I like generating reports for client companies. I also learned a lot about e-commerce pricing policies. I own an eBay business and seeing how companies manage online distributers was very interesting. I believe that my business will be able to grow as a result of the processes that I learned in this internship. Channel IQ also taught me to use analytical skills to make key decisions. I love working here!

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