A Day in the Life of an EXP Intern- Jaimie Thimmesh Rachie

Waking up to a blaring alarm at 4am, and another at 4:45, and yet another at 5:20. It’s kick-off day at EXP, which means the 7 people in our Air B&B have been up since the crack of dawn checking in student groups for flights.

EXP Trips is a student travel organization that leads groups of students on educational trips. They plan all aspects of the trip, and then meet the students and explore the city with them. Our last student trip was in Anaheim, California, where we led over 500 students on a 5 day trip. Every day at EXP is so different, but one of our most active and busy days was a perfect example of what it takes to be an EXP Intern.

4At around 6am, the TripHosts (people leading the trip) pile into our rental car, and head to the LAX airport to welcome some of our early groups. Bright neon shirts, sugar cookies in toe, and gigantic signs to help direct the students.

Once at the airport, we set up our display in the baggage claim area. Signs set up, bags on bags of t-shirts for the students, and signs set up, we are ready to welcome the students! We confirm their landing, check what carousel their bags will be arriving on, and call the bus company to make sure they are ready to be loaded. We will be at the airport for upwards of 6 hours, welcoming different groups. We split up into teams to tackle each group.

The students and teachers arrive to the baggage claim, and cautiously approach the neon-shirt crew. We are excited to see them and make them feel welcomed. We direct them with our gigantic signs (“Follow us!! (Unless you aren’t with EXP, that would be awkward!)”) to the idle bus, have them line up their bags, and quickly load up the bus for them. The bus goes to their hotel (where we have already called ahead to check in the group, and get their keys ready.)

We give the students about an hour to settle into their rooms and get ready for the day. Then we load back the bus, and bring the students to Huntington Beach. After three hours, we align the buses for pick-up do check-ins as each student loads the bus. Once we are on the bus, we hand out Angel’s tickets, and Angel’s hats for all the students.

We arrive at the game and have the students text a number. This number allows us to easily send a mass text to all the students to let them know where the bus will be, when we are leaving, and any other important information that needs to be conveyed.

After the game, we load the students and send them back to their hotel. We give the teachers the itinerary for the next day and let them on be on their way.

The EXP TripHost team meets back at the Air B&B and goes over the entire schedule for the next day. It is a busy day as it is filled with lots of logistics and communication, but it is so fun!

Advertisements

A Day in The Life of a Consolidated Concepts Intern- Torey Gostek

Diving into the professional work environment, you must start somewhere. Although I’ve had previous exposure to the marketing industry working for another company independently, I’ve never worked in a professional office setting on a team, as a Sales and Marketing Analyst Intern.  The company I’m interning for is called Consolidated Concepts. It is part of a family of companies, under the name “Emerging,” that elevate restaurant and entertainment concepts to be among the top in the industry. Although I help all four companies under Emerging, I spend most of my time working for Consolidated Concepts, which optimizes supply chain for restaurants across the nation. The company employs around 100 people altogether but the office in Chicago, being very small, has only 20.

5A lot of my time involves researching new restaurant chains in which our supply chain optimization can be implemented. While searching for leads, I can be creative. Aside from looking in our data bases, there are numerous news sites or blogs that mention chains that align with our lead qualification criteria. We also discovered that we can get leads through alert messages which warns us of restaurant chains that are emerging, growing, merging, etc. Utilizing these alerts, has allowed us to place the ones that meet our criteria into a trigger-event campaign. This essentially means placing the customer into a specific email workflow, depending on whether they are a client or potential client. We use Marketo as the marketing automation software which helps send these email-triggered-events and it creates the workflows to engage customers and prospects. The process is efficient because it reaches over 200 leads every couple of weeks with one click of a button, while rest of the process is automated until a lead becomes qualified. Then, it’s up to the Sales Representative to take that qualified lead.

I’m working on another major project directly with the President of Emerging. We are putting together a blog that educates and inspires restaurant operators and C-Level Executives in areas such as real estate, data intelligence, cost reduction, and beverage education. The goal of this blog is not only to become the leader in educating emerging restaurants, but to gain more leads and obviously boost business. Along with writing white papers for the blog and interviewing c-level executives, I am learning about the marketing automation process for blogs as well. We are using HubSpot as our blogging platform. HubSpot is an inbound marketing and sales software that helps companies attract visitors, convert leads, and close business. I can’t wait to see what new business our blog brings in.

A Day in the Life of a ZGiRLS Marketing Intern- Bianca Perry

Who you are working for?
6During my sophomore year, I started working with the ZGiRLS Foundation, because it aligns perfectly with my passion for empowering girls and community building strengths. Thenon-profit startup is a confidence building and mentorship program for adolescent girls in sports. ZGiRLS Curriculum™ has helped over 1,200 young athletes across the country build self-esteem and mental resilience in sports, and more importantly life.

How big is your company?
Former NCAA and Olympians athletes, Jilyne Higgins and Libby Ludlow founded ZGiRLS. Since 2012, dozens of interns, five board members, and two-full times employees have joined our company. In spite of our small team size, our impact on the world is immeasurable!

What’s your title?
I’m an Ambassador Community Captain. It’s a brand new marketing
role that I created alongside the leadership team. My focus is
activating and engaging our Ambassador team of Olympic and
professional athletes. Each individual represents and supports the
organization in unique way. Collectively, they are core to moving the
ball forward for the next generation of girls.

7Can you share more about your day-to-day activities?
Building a nationwide community of all-star athletes takes a mix of
consistent and valuable digital and personal touches. On a daily
basis, I interact with potential and current ZGiRLS ambassadors on our social media channels (@gozgirls) with likes and comments . It is an easy way to casually start conversations as well as make our team members feel special. Beyond social media, I use texting and emailing to ask our ambassadors to
complete activities such as taking over our Instagram story or
participating in a webinar, as they all have committed to a monthly
investment of five to 60 minutes of engagement with our ZGiRLS
network. Once a week the founder and I work one-on-one to develop
strategy, initiatives and evaluate my execution; in the meetings, she
empowers me continue to creative ways of bringing people together.

Can you reflect on your internship? What are you learning?
There was a huge learning curve, because we created the role
together from scratch and started the ambassador program with a
blank slate. It has been rewarding to have autonomy to shape the
future of our ambassador community. First I was tasked with designing
and iterating a scalable process to recruit, activate and engage
athletes. Within five months, I grew the team from 20 inactive
ambassadors to over 30 engaged members of the team, which has
contributed to girls signing up for our Summer Adventure Camp. Being
deeply involved in the movement has led me to realize the power of
mobilizing women and girls make a positive change.

A Day in the Life of Marketing Intern at RPA Advertising- Cecelia Metzdorff

8During my senior year at DePaul, I have had the pleasure of working at RPA Advertising. RPA, a full-service advertising agency, is headquartered in sunny Santa Monica, CA with seven regional offices throughout the US. RPA has 725 full-time employees across all offices and our Chicago office has about 10 of those team members.  My position is as an Assistant Local Media Negotiator. If you’re like me when I first saw the job title, you’re probably wondering, what in the world does that mean?

Trust me, it’s not as complicated as it sounds. My role falls under the Local Media department, whose basic function is to negotiate TV and Radio airtime for our clients’ commercials. Some of RPA’s clients include Honda, Acura, La-Z-Boy, Dole Fruit, and apartments.com.

11In my position, I assist the Local Media Negotiators with the execution and maintenance of media schedules. After a schedule is negotiated and ordered with a station, the best-case scenario is that everything runs exactly as it was ordered. However, there are reasons the TV or radio station sometimes cannot air the spot. A few examples of why this would happen are scheduling changes, breaking news, a rain-out or overtime during a sporting event, a new special being added to the schedule, a program getting cancelled, or even the station overselling the time slot. The station will come back with their best “makegood”.  A “makegood” is an offer where the station will make the spot purchased (that is unable to air as ordered) good in another program and/or time-slot with equal or better ratings. One responsibility of my job is to negotiate and reject or approve makegoods. For example, the Local Media Negotiator purchases a 1030-second spot in the Big Bang Theory to air in May. As May approaches, the TV station changes their schedule and sees that The Big Bang Theory may not be airing that week. The station would send a makegood for Modern Family. In this situation, I would pull Nielsen demographic ratings and consider the client’s marketing objectives to make sure that Modern Family targets the same or a better audience than The Big Bang Theory. If it does, the makegood will be accepted. If it does not, the station will send me a new makegood for evaluation.

Another aspect of my role is processing the media billing. After the schedules run, RPA needs to pay the TV and radio stations.  One of my responsibilities is to make sure everything ran correctly and within client guidelines before payments are processed.  Sometimes the stations will remove spots or makegood spots without approval. In those cases, I communicate with the stations to find out what happened and if it can still be approved for payment. These are some of my major tasks; however, I have other tasks as assigned as well.

9Before starting at RPA, I didn’t know a lot about how the advertising world operates aside from what I learned watching Mad Men. My role has allowed me to learn a lot about how the industry works and get hands on experience doing work that keeps the agency successfully operating, rather than busy work or intern projects that never see the light of day. The culture is laid-back and everyone is very approachable with any questions. I’ve thoroughly enjoyed my time at RPA and I’m proud of the work that the agency makes for our clients. It’s pretty cool knowing that your agency was responsible every time you see a Honda ad!

I encourage other Marketing majors to branch out from current notions of marketing roles and to try something new – I’m definitely glad I did!

A Day in the Life of a UPshow Intern- Aida Moradi

13When you are looking for an internship, do you immediately glance over the job description and quietly in your head read, “grunt work?” Well, I did. I knew that if I applied for my first internship, I should just anticipate going on plenty of coffee runs and doing things that had little to nothing to do with the field I was interested in. Once I walked into UPshow, seeing that it was a laid-back start-up company with a social media mural on disply right when you walk into the office and white picnic tables instead of real tables, I realized that I might be wrong about my assumption.

The day I was hired, I was given the title, “Client Success Manager.” Such a prestigious label for a freshly hired intern! With only 25 people working for UPshow, I just assumed they didn’t already have that position filled so I gladly took the fancy title. The first few weeks at UPshow, I was given the tasks of creating spotlights and surveys for our clients. The spotlights are for their televisions in their bars that highlight certain events they host, such as Trivia Night or Happy Hour. I would go and creep around on the specific bar or restaurants’ social media pages to find out what events they are not utilizing for our spotlight feature. Then I would create the spotlight and apply it to their televisions right from my laptop in the office.

12After a short while, I was told to “scrap that” and start doing something else. I showed a slight interest in learning data analytics, so my boss wanted me to get started right away! I was given all the tools to figure out the data for each client and how they are doing each day, week, month, and year with our product. I now create leaderboards and case studies for certain clients that we want to, “tell the best story” to in order to keep them as a regular client. These are clients that want to see how UPshow is benefitting them. A leaderboard is for a client that has multiple locations or branches, and I create a presentation with each of their data analytics. A case study is for singular clients that want to see their data in terms of the past 3 months and 6 months, as well as overall data. Basically, all this data is showing our clients that we can get them more customers into their venues, and this will lend itself to increasing their sales.

What I have taken from this internship is that a start-up is a lot of work. Each individual working for UPshow wears multiple hats. Everyone needs to be skilled in how to manage roughly each aspect of the company. Each of us should know how to create social media content, create accounts, package and ship boxes, data analytics, customer service, and of course, knowing how to use the product. I have learned about the more creative side to marketing, where I had to create spotlights on Canva. I also had to learn the more numbers focused portion of marketing with all the data analytics. I have even learned about some tools that businesses use in order to keep their company running, such as, Sales Force. This internship has helped me understand marketing a little better, and how it encompasses many different aspects of sales.

A Day in the Life of a United Airlines Intern- Michaela Hrbacek

I work for United Airlines as the Community Affairs Intern. The community affairs department focuses on building and maintaining partnerships with non-profits and building employee engagement and volunteering programs. Employee engagement in volunteering helps work culture, promotes team building and passionate community members, and most importantly benefits those served by volunteers.

United Airlines has over 82,000 employees living on 6 continents. The employees, as well as the customers, are global, which means always being respectful and culturally aware of those around you. There’s a huge variety of careers at United—there are pilots, flight attendants, operations & logistics, corporate support, and so many other roles. United wants their employees happy with the work they are doing, so moving around and changing career paths within the company is very popular and even encouraged.

As the intern in the department, I ran the Adventure Bear program, which is where groups of employees visit nearby children’s hospitals to distribute our Ben Flyin’ teddy bear and activity books. On top of that, I have aided in building out employee volunteer activities with local non-profits in Chicago, Los Angeles, San Francisco, Houston, Denver, and Newark/New York.  My day-to-day activities usually include a lot of communications—I’m either on my e-mail or on the phone, talking with my coworkers in different regions around the U.S., or talking with outside organizations and coordinating events and programs for employees.

While I’m cooped behind a desk most of the time, I get to do really cool things out of the office as well. Just last week, I went to the American Cancer Society’s Discovery Ball Gala, which included huge companies like Boeing as well as political and celebrity figures like Rahm Emmanuel and James Corden. It’s really cool that I was able to go to the Gala, and sit second row, as an intern. We also do big volunteer events that I get to help logistically set up, and then execute day of. We did a food packaging event where almost 300,000 meals were packed by the top officers and executives at United. It was great to see their passion and commitment to underserved communities. It creates a great company culture, and definitely rubs off on the employees.

I’ve really enjoyed my position at United as a Community Affairs Intern. It’s been great to develop my communication skills—making sure I am concise and clear, getting all pertinent information out there without adding in confusing details. I’ve also been able to develop my skills with Microsoft Office, and most significantly, my excel skills. I’ve been able to work with many departments within the company—government affairs, environmental affairs, and PR, just to name a few. It’s nice to be able to network and create awesome opportunities. I’ve had a great experience so far, and look forward to continuing my work here. The flight benefits don’t hurt either.

A Day in the Life of a Signature Branding Intern- Stephanie Cucinella

16Signature Branding is a high-end merchandising solutions company for artists, musicians and music festivals. They focus on delivering product that has high quality material and visual art that captures the client’s vision, while offering better revenue generation opportunities for the clients. They carry a competitive advantage from creating product from low cost strategies but consistently delivering the best possible solutions. The company believes that when fans have better merchandise from artists, more sincere and long term relationships are built with the artists.

As social media marketing intern at Signature Branding I have the responsibility to create original posts on all social media platforms, including Facebook, Instagram and Twitter, analyze the engagement and sales that correlate with posts that I create promoting the product.

Additionally, I audit social media pages for clients, competitor’s companies, festivals, artists and musicians that the company would like to work with in the future. I interact on those pages and share the page’s content to create engagement. One of the most important day-to-day tasks for the social media marketing intern is to keep up with current trends, lineup releases, new art, and new songs from musicians. When everything can be connected, it is easier to tag the pages in a post drawing more attention from outsiders and people who do not “Like” Signature Brandings page, but like pages that Signature Branding has interacted with.

15This post was on Signature Brandings page, it shared another company’s article off their Facebook page that discussed a music festival and musicians that Signature Branding would like to work with in the future. On Signature Branding’s post I was able to tag that music festival and artist from the article, and connect them to our current client’s music festival where the same artist played at in 2016, bringing together our current clients and future clients while also still promoting our brand. Being aware of these connections helps Signature Brandings page become more exposed to different audiences within similar demographics. It is a way of online cross-promotion.

I also have been getting more involved in photoshoots, collection releases and information about upcoming projects. The more involvement I have in these internal projects, I am able to communicate about these upcoming releases on social media. The more that is communicated about the company on social media platforms, we are able to build more relationships with customers, clients and clients fans. For example, Signature Branding is releasing “collection one” at an event the company organized. The event includes a panel of Chicago natives that work in the streetwear, art, fashion and music industries and will discuss the intersection between music, art and fashion. Leading up to the event, I have created posts that talk about the panelists and focused on individual talents each panelist has, then connected it to their relationship with Signature Branding.

14           I enjoy everything I do at Signature Branding. I am interested in the music, fashion and art industry and enjoy exploring new music, artists and festivals. This intern ship is helping me network and broaden my knowledge about music, genres, artists and festivals. I am learning about companies, brands, artists, and musicians all over the United States I have never heard of. I have freedom to engage and interact with companies, musicians, artists and festivals I enjoy while also promoting Signature Brandings products. One thing I love about Signature Branding is the sincerity, determination and creative design behind every product. I have stickers, prints and clothing from Signature Branding that I love, not only do I get to learn about all these people and companies in the industry, I get to promote a product I sincerely love.

Being A Marketing Intern for MK Zubes- Allison Murphy

The company I work for is MK Zubes. It is an online women’s clothing company that specializes in modest clothing for Muslim women. The company wants to provide these women with fashionable choices for dressing modestly. Though mainly targeted to Muslim women, the clothing is on trend and fashionable and can therefore be worn and appreciated by any woman. The store operates mainly online, but throughout the year puts up booths at fairs and events to
increase sales and grow its customer base.

16I am a digital marketing intern. This means that I help with the company’s social media and online presence. I work with the analytics of the social media accounts and website (checking how many page visitors an Instagram post brings in, and if a promotion posted on social media brings in sales). I also help photograph products for social media posts and create graphic images to announce sales and convey the company’s message. Lastly, I help organize the company’s website, and also work to make banner images for the homepage and product images and details.

Most of my work is done remotely. I am given product to photograph by my boss and must send them to her to be approved. She also sends me messages asking to make graphic images to post on social media or resize and edit images to make them into banners. I have access to the back end of the site, allowing me to see what Instagram posts work to bring in customers to the site. I meet with my boss once a week to plan out the weeks marketing plan and to make sure we are on the same page and are on track. My boss often uses this time to tell me what work of mine she likes and doesn’t like, allowing me to make changes and improve.

15The company is small, only including 15 employees in total. Though many employees live in the Chicago area, some live in other parts of the country and therefore most communication is done online. Once a week, the marketing team holds a Google hangout so that we can all talk about the projects we are working on and what needs to be done. Communication with other teams is typically done through Slack. The small size of the company makes communicating much easier than if this were a company with many employees.

This internship has been a great experience for me overall. I have come to find that I want to peruse a more creative aspect of marketing. This internship allows me to do just that. I have the opportunity to work with both analytics and design, which is an experience I do not think I would get at another company. Furthermore, I am interested in fashion and style so I enjoy working for a clothing company.

14Another main reason why I like working for this company and why I have had such a positive experience is because I work for and with wonderful people. I work with powerful, hardworking women who are consistently inspiring me and empowering me to work harder every day.

A Day in the Life of a GYMGUYZ Intern- Jessica Genovese

I work for a company called GYMGUYZ. We are the leader’s in-Home Personal Training, and are committed to enhancing and changing the overall health and fitness of individuals worldwide. GYMGUYZ was founded in 2008 by Josh York, and the company had an immediate kick-off. To date, there are over 100 GYMGUYZ franchises in over 15 states, and we are currently working on opening a franchise in the U.K.

20While in the office, I search for different marketing events that we can display a booth at. I have to make sure that the events are affordable, realistic for us, and will be heavily populated. Negotiating booth pricing is also an important task, since our marketing budget is extremely low. Once my marketing events are booked, I go and attend these events with the goal of obtaining contact information from interested leads. After the marketing events, I call all of the leads and try to book them for our free assessment. Along with marketing events, I attend various amounts of Networking Events to try and build relationships with businesses. Once there is a relationship, I book a meeting to try and sell our Corporate Wellness Programs to their company.

I have learned a lot working here. I have learned how to create email campaigns, and how to tell which are successful or not. I have learned and became extremely comfortable with networking, and using networking to expand our business. My telemarketing skills have also improved with the high number of phone calls I conduct each week. Most of all, I have learned that “Success isn’t given, It’s Earned”. Working here and starting up a brand new company has taught me how difficult it is just to break even every month. I have taken into consideration how strategic you must be to earn business, and most importantly, retain business. I am very thankful for the opportunity to be able to lead a marketing team, and to learn the process of starting up a brand new company.

A Day in the Life of a Sales and Guest Service Intern at Entertainment Cruises- Christine Jengwa

Chicago is known for its beautiful skyline with tall buildings. Being a student in business, I always wanted to work in one of the “tall buildings”. I am fortunate enough to be able to walk into the NBC Tower every day for my internship (pictured on the right).

17Being a Sales and Guest Service Intern at Entertainment Cruises has taught me a lot about human interactions. Day in and day out I am on the phone helping guests create unforgettable memories on our lunch, dinner, and excursion cruises. I deal with a large variety of phone calls. Anything as small as what shoes am I allowed to wear on the cruise from something as big as planning an engagement on the cruise.

Being the romantic loving, sappy girl I am, helping a nervous man organize his reservation for the big proposal is extremely exciting. Every day I not only get to do my job of serving guests and creating reservations for them, I also get to hear their stories. Hearing about guests who went on our cruises years ago and are now returning with their daughters and sons are what makes this job easy to go to each and every day.

There are about 5,000 employees in our company, yet I feel like they are always catering to each and every one of us as if there were only ten. Being an intern, I am fortunate enough to be able to jump onto projects to better improve our company. The latest project I got to be a part of was analyzing the calls from our new line of excursion cruises and tailoring our website to better serve these guests.

18As my time at Entertainment Cruises is about to wrap up, I reflect on the transferable skills that I have gained for future opportunities. I got the chance to work directly with our guests and truly understand how to tailor to their needs. Being on the phone for eight hours a day can be draining, but here at Entertainment Cruises it truly teaches you what the consumers are thinking. Consumers are what drives companies. Getting the hands on experience of guest service is something I will bring with me to my future career.

I have a few weeks left here at the NBC Tower for Entertainment Cruises. This internship has taught me valuable people skills and I have enjoyed my time here. I have a few free cruises to enjoy, as a perk of working at this company. I am excited to get to enjoy them in these next weeks (on the ship pictured above). There is one large thing I hope to fulfill before my time is done. I hope to run into Steve Harvey at the NBC Tower. I have been preparing my elevator speech for this single moment.